I believe they will replace your icemaker at this time. And if I unplug and plug it back in (even after waiting 30 seconds), the entire process will repeat... with the freezer NOT "freezing". Samsung came out the next morning and replaced the icemaker with an upgraded icemaker, and was told this should resolve the issue. If the defrost thermostat is defective, the defrost cycle never kicks in. It just takes one careless or hasty food browser to not close the door completely to cause the temperature to rise. And everything has begun to thaw. The refrigerator won’t cool adequately if the evaporator fan is not working. If the damper does not open properly, it won’t let enough cold air into the refrigerator. I suspect that the control board is bad as it cannot control the freezer temperature to the set point. Receive discounts, usage tips, and recall notices. 04:44 PM Your Samsung refrigerator not cooling is not trouble for a Samsung expert. If the evaporator coils are frosted over, the airflow through the coils is restricted, which will mean your Samsung refrigerator won’t cool. Check to make sure the door seals are not torn, weathered, or dirty. Some problems you can fix yourself, while others may require a Samsung Factory Authorized technician to diagnose and repair. I'm just not sure what would affect the temperature readings in BOTH compartments. If the seals are damaged, service will be required. Replaced the freezer thermometer and this did not fix it. Samsung: Please read carefully and tell us the real solution to the problem that has been going on since 2012! If you notice dirty seals, clean them immediately, and allow your refrigerator up to 24 hours to regain proper temperature. The defrost thermostat monitors the temperature of the evaporator coils. Your Samsung refrigerator not cooling is not trouble for a Samsung expert. 04:46 PM. Check the evaporator coils to see if they are covered with frost. After a few days with it unplug I begin to tear it down and found out the the fan behind the inside cover was not running. Time will tell the whole results. That is what controls the heater element on the evaporator coil. I've just been going through a routine of unplugging it all the time to get the temp to start over in case it is a problem with some sort of sensor. He also told me that he used, Appliance Parts Pro for parts that he needs and was very satisfied with them. Sometimes, frost will develop on the evaporator coils. It's not … If you find frost, test each component of the defrost system, beginning with the defrost thermostat. Additionally, if the motor is abnormally loud, or not running at all, it’s best to replace it. If it is hindered, replace it. 2 days ago I emailed Samsung customer service, gave them my model number. Simple to find online and I requested next day shipping which is what I got and it took approximately 15 to 20 minutes to unplug all connections from old board and place on new board. And if it didn't, they would come out again. I set the Option setting for the freezer at "7" which means that the freezer compartment standard temperature should have been -7F below set temperature of 0F. The link that was provided has no relevance to the problem. 10:51 PM I have the same issue and I followed the link that was provided. ©1999 - 2020 AppliancePartsPros.com®. T: 877-709-9007, Stay Informed It read 28 and 42 the last time I plugged it back up, but still needs to be colder. Des Plaines, IL 60018 You’ve made an excellent choice in buying a quality refrigerator. Blog 3. I also found that if I unplugged the fridge and plugged it in again that the freezer temperature display would show an accurate temperature for a while and cooling would start again for an hour or two. 6. If it is hindered, replace it. Then I spoke with a local appliance repair man that was familiar with Samsung problems and he recommended replacing the main assembly board. All rights reserved. My advice to anyone having issues with Samsung icemaker is to get back with them today, even though you have many times in the past. When we turn the unit off and on it will initially say the correct temperature and then it wont and then you think the temp is going down like it says on the panel but nothing is freezing and the temperature readout is obviously incorrect. If the defrost thermostat does not have continuity when it reaches the low temperature of its operating range, replace it. Here is what I have done to try to fix this: 1. For service in our service area, contact us for Samsung Factory Authorized Service. Refrigerator and Freezer temp wrong so not cooling... https://www.samsung.com/us/support/troubleshooting/TSG01001027/, Design Defect in Samsung French door refrigerators. We have the same issue with our refrigerator that also has same configuration with french doors and the freezer compartment on the bottom left. At some point, the display will magically show 0F again even though the freezer is NOT at 0F. Daniel D. • Canton, GA • January 23, 2017. The display for the freezer temperture is reporting 0F (which is the same as the set temperature). The air damper control opens and closes to let cold air into the refrigerator. Checked You Tube for solutions and found many different possible solutions. It will eventually get back to -8 and 34 on the screen, but not inside. The screen will read -8 and 34, but after unplugging the refrigerator 2 minutes it will give a more accurate reading when first plugged back in. I bought this one on what Consumer Reports stated and really question why now. But the content is the freezer is not frozen as ice cream is all melted -- a thermometer inside the freezer is reading around 20F. 95 Bradrock Dr. The refrigerator is just over 1 year old. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started. Refrigerator and Freezer temp wrong so not cooling enough JUMP TO SOLUTION 07-03-2020 08:03 AM. The door seals are a critical component to keeping cold air trapped inside the refrigerator and warm air out. The best solution is sometimes the most overlooked one. Plugged power cord in and everything seems to be working fine, though it is only 3 days now. Dirty seals can cause gaps large enough to let in warm air, which affects cooling. We thought maybe it was due to the freezer not being used for a number of days, but we have no idea. This is after 2 years of trying to get this issue resolved. - edited Please help with any advice to solve the freezer not freezing... we really rely upon this refrigerator... Can be many things , dropping, broken screen , and water damage. Use a multimeter to test the defrost thermostat for continuity. Refrigerator and Freezer temp wrong so not cooling enough, Re: Refrigerator and Freezer temp wrong so not cooling enough. If I find a solution I'll be sure to update my post. The freezer will start to get colder and and the display temperature will start to go down as well. Check the damper control to determine if it is broken or stuck closed. The evaporator fan motor draws cold air over the evaporator coils and circulates it throughout the entire unit. I have a Samsung refrigerator model number RF263TEAESG/AA. Check the damper control to determine if it is broken or stuck closed. Did Samsung not read the problem? While air from the refrigerator blows over the evaporator coils, the liquid refrigerant inside the coils absorbs heat from the air, blowing it back into the refrigerator at a lower temperature. The bug in the firmware is overcome when the refrigerator is unplugged-then-plugged (power cycled) -- this allows the firmware to refresh (start from the beginning) and correctly read the thermostat and display the actual values of 25F. But then the temperature would display -10 degrees again and start warming up. 5. Consumer Reports must get a kick-back from Samsung with how high they value Samsung and what happens in real life.
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